職位介紹 :JOB OVERVIEW 職位概述 Perform entry-level training and administrative duties in support of the hotel’s Training programs and philosophies. Provide basic employee assistance, often serving as initial point of contact for human training-related matters. 執行初級的培訓和行政工作,支持酒店的培訓計劃和理念。提供基礎的協助,通常是培訓相關事宜的首要聯系人。 Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills. True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests. True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay. True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs. True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner. 每一個酒店品牌均以自己的方式展示真正的待客之道;真正的待客之道的關鍵是所有具體和核心的服務技能。 誠摯態度:關心賓客,希望給賓客留下正面的印象并建立真摯的情感紐帶。 真正自信:具備履行本職工作所需的知識與技能,并贏得賓客的信任,讓他們相信您可在其入住期間為其提 供幫助和支持。 用心傾聽:重視賓客表達的觀點,留意到常被忽視的身體語言并了解賓客的愿望與需求。 積極響應:及時周到地滿足賓客的需求。 QUALIFICATIONS AND REQUIREMENTS 任職要求 Required Skills – 技能要求 Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 擁有在與他人交往時大多數時間所使用的溝通技能;完全代表酒店,品牌和公司與顧客,員工和第三方交往 的能力。 Proficient in the use of Microsoft Office 精通微軟辦公軟件 Good writing skills 良好的寫作技能 Ability to read and write basic English 具有基本的英語讀寫能力 Qualifications – 學歷 Diploma in Human Resources, Training or Business Administration. 具有人力資源,培訓或商業管理的畢業證書