職位介紹 ：JOB OVERVIEW 職位概述 Perform entry-level training and administrative duties in support of the hotel’s Training programs and philosophies. Provide basic employee assistance, often serving as initial point of contact for human training-related matters. 執行初級的培訓和行政工作，支持酒店的培訓計劃和理念。提供基礎的協助，通常是培訓相關事宜的首要聯系人。 Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills. True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests. True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay. True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs. True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner. 每一個酒店品牌均以自己的方式展示真正的待客之道；真正的待客之道的關鍵是所有具體和核心的服務技能。 誠摯態度：關心賓客，希望給賓客留下正面的印象并建立真摯的情感紐帶。 真正自信：具備履行本職工作所需的知識與技能，并贏得賓客的信任，讓他們相信您可在其入住期間為其提 供幫助和支持。 用心傾聽：重視賓客表達的觀點，留意到常被忽視的身體語言并了解賓客的愿望與需求。 積極響應：及時周到地滿足賓客的需求。 QUALIFICATIONS AND REQUIREMENTS 任職要求 Required Skills – 技能要求 Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 擁有在與他人交往時大多數時間所使用的溝通技能；完全代表酒店，品牌和公司與顧客，員工和第三方交往 的能力。 Proficient in the use of Microsoft Office 精通微軟辦公軟件 Good writing skills 良好的寫作技能 Ability to read and write basic English 具有基本的英語讀寫能力 Qualifications – 學歷 Diploma in Human Resources, Training or Business Administration. 具有人力資源，培訓或商業管理的畢業證書